• 1300 557 046

Service Coordinator

Date Advertised: 09-07-2019

Work Type: Permanent / Full Time

Location: Sydney

Reference: 2950252

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  • Aged and disability care provider
  • Learning and Development Opportunities
  • Inner West Location
An exciting new role has been created within one of Australia's leading private care providers. Working across several Sydney regions, you will be supported by a well-established management team to provide exceptional service to both clients and field staff. This is a challenging position with excellent prospects for career growth.

Your duties will include:
  • Understanding client care requirements and matching appropriate field staff
  • Scheduling services and Coordinate field staff assignments ensuring high quality standards are met
  • Managing on-going assessment and performance of field staff
  • Participate in the recruitment of Support Professionals and assist conducting orientation training
  • Conduct quarterly team meetings with Support Professionals
  • Investigate client/staff complaints and incidents
To be successful in this position you will have:
  • Previous experience in a similar role and proven record of success in scheduling and rostering 500+ per week for at least 1 year.
  • Experience working in a fast pace environment.
  • Knowledge of incident management in the Aged Care industry and National Disability Insurance Scheme (NDIS)
  • Ability to maintain and understand records/data management and reporting systems.
  • High level of attention to detail and ability to multi task.
  • Strong technology skills and be confident with the Microsoft Office suite of tools and rostering software (knowledge or experience using Procura is desired).
  • Self-starter with a flexible attitude and eagerness to learn and develop yourself
  • Empathetic individual with a strong customer service ethic
On offer for you:
  • Competitive remuneration and opportunities to access a bonus scheme
  • Work for an Organization that values L&D and will support you in growing your professional and human potential
  • Understanding work life balance is vital to having healthy and engaged teams and support our people to achieve it while succeeding in their roles.
  • Work for an organization where you can have a direct impact in the life of client's, team members and company growth.
  • Work closely with other Managers who are also driven by making a difference, delivering great outcomes while having a good time at work.
  • Work with a team of Community Support Professionals who are engaged, passionate and take responsibility in assisting their clients to lead the lives they want.
Please send your CV and cover letter to the link below or call us on 1300 557 046 for further information.