• 1300 557 046

Service/Rostering Coordinator

Date Advertised: 09-10-2018

Work Type: Permanent / Full Time

Location: Sydney

Reference: 2818770f

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  • Aged and disability care provider
  • Learning and Development Opportunities
  • Inner West Location
Do you have previous experience as a Service Coordinator or Roster Clerk in the aged and disability care sector?
Perhaps you are a registered nurse or a care professional with an interest in leadership and training? If so, you will want to explore this opportunity.

An exciting new role has been created within one of Australia's leading private care providers. Working across several Sydney regions, you will be supported by a well-established management team to provide exceptional service to both clients and field staff. This is a challenging position with excellent prospects for career growth.

Your duties will include:
  • Understanding client care requirements and matching appropriate field staff
  • Scheduling services and Coordinate field staff assignments ensuring high quality standards are met
  • Managing on-going assessment and performance of field staff
  • Participate in the recruitment of Support Professionals and assist conducting orientation training
  • Conduct quarterly team meetings with Support Professionals
  • Investigate client/staff complaints and incidents
To be successful in this position you will have:
  • Previous experience in a similar role and proven record of success in scheduling and rostering 500+ hours per week for at least 1 year.
  • Experience working in a fast pace environment.
  • Knowledge of incident management in the Aged Care industry and National Disability Insurance Scheme (NDIS)
  • Ability to maintain and understand records/data management and reporting systems.
  • High level of attention to detail and ability to multi task.
  • Strong technology skills and be confident with the Microsoft Office suite of tools and rostering software (knowledge or experience using Procura is desired).
  • Self-starter with a flexible attitude and eagerness to learn and develop yourself
  • Empathetic individual with a strong customer service ethic
You will have:
  • The opportunity to work with a team of committed and engaged professionals in the office and in the field
  • Access to Training, L&D and education via partnerships with RTO's, our Learning Management System and innovative coaching through courses and other materials
  • Support available (around compliance, documents and material around service delivery, IT, Marketing, HR and Operations among others) as part of a franchise network.
  • Work in a supported, innovative, caring and energetic environment
Please send your CV and cover letter to the link below or call us on 1300 557 046 for further information.